Member Login


Who's Online


Visitors: 1268944


RSS 0.91

Events Calendar

Β« < January 2014 > Β»
29 30 31 1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31 1

TLC in Manila Bulletin

TLC_MB.jpgNational daily Manila Bulletin featured The Lewis College on the front of their Schools, Colleges and Universities Bulletin section (E1), To see the online version of this article, click here (this opens a new window/tab).

The Art of Active Listening: Improving Communication Skills for Nursing Assistants

In the fast-paced world of healthcare, effective communication is crucial. For nursing assistants, who play a vital role in patient care, mastering the art of active listening can make all the difference in providing exceptional care. πŸ₯

Understanding Active Listening

Active listening is more than just hearing words. It involves fully engaging with the speaker, not just in what they say, but also in what they mean and feel. This skill allows nursing assistants to comprehend patients' needs, concerns, and emotions, fostering a deeper connection and trust. 🎧

Did you know? Research shows that only a small fraction of what we communicate comes from the actual words we use. Nonverbal cues, tone of voice, and body language play a significant role in conveying meaning. 🌟

The Benefits of Active Listening in Healthcare

Active listening offers numerous benefits in a healthcare setting:

  • Enhanced Patient-Caregiver Relationship 🀝: Active listening creates a compassionate environment where patients feel heard and understood, leading to improved patient satisfaction.
  • Accurate Diagnosis and Treatment 🩺: By truly understanding patients' descriptions of their symptoms, nursing assistants can contribute to more accurate diagnoses and effective treatment plans.
  • Preventing Miscommunication 🚫: Misunderstandings can lead to errors. Active listening helps nursing assistants catch important details that might otherwise be missed.
  • Reduced Patient Anxiety 😌: The simple act of being heard can alleviate anxiety and fear in patients, contributing to their overall well-being.

Tips for Mastering Active Listening

Improving active listening skills takes practice and intention. Here are some tips:

  1. Give Undivided Attention πŸ‘€: When interacting with patients, put away distractions. Maintain eye contact to show that you are fully present.
  2. Practice Empathy πŸ€—: Try to understand the patient's perspective and emotions. Empathy fosters a sense of connection and trust.
  3. Ask Open-Ended Questions ❓: Encourage patients to share more by asking questions that can't be answered with a simple "yes" or "no."
  4. Paraphrase and Reflect πŸ€”: Repeat what the patient said in your own words to ensure you've understood correctly. This also shows that you're actively engaged.
  5. Control Your Response ✍️: Avoid interrupting or formulating responses while the patient is speaking. Give them space to express themselves fully.

Remember, becoming a skilled active listener takes time, but the benefits it brings to patient care and your professional relationships are invaluable. 🌈


Nursing assistants play a vital role in the healthcare system, and mastering the art of active listening can significantly enhance their effectiveness. By truly engaging with patients, understanding their needs, and fostering trust, nursing assistants contribute to a holistic and patient-centered approach to care. πŸ©ΊπŸ‘‚

So, let's embrace the power of active listening and create a healthcare environment where every patient feels valued, heard, and cared for. 🌟